Privacy policy

This policy covers our website, our online shop, your online account and our workshop. "We" and "us" mean the business that runs them; "you" means you, our customer or visitor.

Account and contact details: your name, email address, phone number, company name if you give one, and your billing and shipping addresses.

Your history with us: orders, quotes, invoices and payments (amounts, dates and how you paid), repairs (the device, its serial number, the problem you reported, its condition when it came in, and the notes and photos our technicians take), bookings, support conversations, product reviews, warranties, returns, trade-ins and your store credit balance.

Your choices: whether you agreed to receive marketing email, and when.

Trade-ins: when you sell or trade an item to us, we record who sold it. A cash payout also needs photo ID, and we record the type of ID, its number and its expiry date [to confirm: how long we keep ID details, and what else Pennsylvania secondhand-dealer rules require us to record].

Signing in: your account is protected by our own sign-in service. If you choose to sign in with Google, Google shares your name and email address with us.

When you pay by card online, you type your card details into a secure payment page run by our payment processor, Authorize.net. Your full card number and security code never reach our systems, and we never store them.

If you save a card for later or for a subscription, the processor keeps it and gives us a reference we can charge, plus a short label so you can recognise the card in your account. You can remove a saved card yourself: in your online account, open Payment methods and remove it (we may ask you to sign in again first). We then ask the processor to delete the card, and we delete our reference to it.

To do what you asked for: take and fulfil orders and payments, repair and build your equipment, ship or hand over your items, run your bookings and answer your support requests.

To keep you informed: we email you about your orders, repairs, bookings, invoices, returns and warranties — for example that a repair is ready, a parcel has shipped, an invoice is past due or a warranty is about to end. We do not send text messages at present.

To keep the records the law requires, such as invoices and tax records, and to protect our customers and our business against fraud and misuse.

We send marketing email only if you ask for it. If you sign up on our website, we first email you a link to confirm. If you opt in from your account, your address is already verified, so no confirmation is needed.

Every marketing email has an unsubscribe link, and you can change your choice in your account at any time. Our mailing list runs on our own systems.

We do not sell your personal information, and we do not share it with advertisers.

We share only what each provider needs to do its job for us: our payment processor (Authorize.net) to take payments; the carrier that delivers your order [to confirm: shipping carriers]; Hostpoint, the service that delivers our email; IONOS, the provider that hosts our systems; and Google, only if you choose to sign in with Google.

We may also disclose information when the law requires it, for example to answer a lawful request from the police [to confirm: secondhand-dealer reporting duties for trade-ins].

Our sites use only the cookies and browser storage they need to work: your light or dark display choice (kept for one year), an identifier for your shopping cart, and your sign-in session when you log in. Your saved items, product comparisons and PC builder drafts are kept in your own browser.

We do not use advertising cookies or third-party analytics trackers. [to confirm: no analytics or advertising tools will be added before launch]

When you leave a device with us, we access the files on it only as far as the repair and its testing need, and we copy your files only when the service you asked for requires it — for example a data recovery or a backup.

We keep invoices, payment and tax records indefinitely. The rest of your account information stays while your account is open.

Download: in your online account, open Privacy and request an export. We prepare a file with your profile, addresses, consents, orders, invoices, payments, saved payment methods (labels only, never card numbers), subscriptions, repairs, bookings, support conversations, reviews, warranties and store credit balance, and we email you when it is ready.

Delete: on the same page you can delete your account. We replace your name, email address, phone number, company and addresses with placeholders, withdraw your marketing and other consents, remove you from our mailing list and close your sign-in. Invoices and payment records stay on file without your contact details, because the law requires us to keep them.

An account cannot be deleted while it has an unpaid invoice balance, an active subscription, an open repair or an open return. Once those are settled or closed, you can delete it.

You can also contact us to correct your details or to ask what we hold about you. [to confirm: how we verify identity for requests made outside your account, and how quickly we answer]

[to confirm: any state privacy rights this policy must name — attorney review]

[to confirm: minimum age for an account, and how we handle information about children]

When we change this policy we publish the new version on this page with its effective date. [to confirm: how we tell account holders about significant changes]