Shipping and pickup

At checkout you choose to pick your order up at our shop or to have it shipped to you. Picking up your order at our shop is free.

Digital items, such as software licence keys, are delivered to your online account and are never shipped.

Your shipping charge is worked out at checkout, before you pay, from the size and weight of your items and the boxes they ship in. Each shipping option shows its price and its estimated delivery time. Every parcel is insured for the price you paid for what is inside it, and the insurance is part of the shipping charge.

A parcel insured for more than $1,000.00 needs a signature on delivery.

We pack each order in boxes from our own packaging list, chosen to fit your items. A PC ships in its own double-wall box with expanding foam inside the case. A large order may ship in more than one box, and the shipping charge covers every box.

For some orders checkout cannot work out the shipping charge yet: an item we have not measured yet, an order too large for our boxes, or a moment when the carriers do not answer. Checkout then says so and charges no shipping. Once your order is packed and weighed, we email you its shipping charge with a link to pay it, and your order ships once that is paid.

We ship to addresses in the United States only. Every delivered order needs a complete shipping address.

[to confirm: how long orders take to leave us, and which carriers we use]. When your order ships we email you its tracking details, and we email you again when it is delivered.

An online order is paid for when you place it. We hold its items for 30 minutes while the payment page is open; if it is not paid by then, it is cancelled automatically and the items are released.

When paying online is not available, you can still place an order and pay when you collect it. Such an order does not hold the items: we confirm they are in stock before you come in.

We email you when your order is ready to collect. Our opening hours and address are on the Contact page. [to confirm: what to bring to collect an order, for example photo ID]

If an order that is ready for pickup is not collected, we email you a notice every 30 days. Our Terms of sale explain what happens after that.

If your order arrives damaged, contact us with photos of the parcel and the item [to confirm: how many days you have to report damage]. We will replace it, repair it or refund it — you never wait for our claim with the carrier.

Every parcel we ship is insured for the price you paid for what is inside it. [to confirm: when the risk of loss passes to you]

Sales tax, where it applies, is shown at checkout before you pay. When your order includes items that carry sales tax, its shipping charge is taxed too; a shipping charge set after checkout shows its tax with it. Your invoice names the address the tax was worked out for.